FAQ

01. Products & Styling

Filvin styling tools are designed for a wide range of hair types. The best temperature and styling method may vary depending on your hair texture, thickness, and condition.

Start with a lower temperature and increase gradually if needed. Fine, fragile, or color-treated hair generally requires less heat, while thicker or more resistant hair may need a higher setting.

Yes. Depending on the model and plate design, a straightener can be used to create straight styles, soft waves, bends, and curls.

Choose based on the style you create most often. Curling irons are ideal for waves and curls, while straighteners are designed for sleek styles and can also be used to create soft bends or curls.

For longer-lasting curls, work with smaller sections, allow each curl to cool before brushing it out, and avoid using too much product before styling.

Heat styling can be part of your everyday routine, but we recommend choosing an appropriate temperature for your hair and using heat protection whenever possible.

02. Hair Care

Yes. A heat protectant can help reduce the impact of repeated heat exposure and is especially recommended if you style your hair frequently.

Yes, unless your specific Filvin product is explicitly designed for wet-to-dry styling. Standard heated styling tools should be used on completely dry hair.

Not necessarily. More heat doesn’t always mean better styling. The goal is to find the lowest temperature that gives you the result you want.

Make sure your hair is fully dry, use an appropriate heat setting, work in controlled sections, and avoid repeatedly passing the tool over the same section of hair.

03. About Filvin

Filvin is a hair styling brand created around a simple idea: beauty should feel effortless, expressive, and alive.

We create thoughtfully designed styling tools for everyday routines—helping you style your hair with ease and feel more like yourself.

To us, wind represents freedom, movement, lightness, and confidence.

“Fill Wind Into Your Hair” isn’t simply about how hair looks. It’s about how you feel when you’re ready to step into your day.

We don’t believe beauty is about perfection.

We believe it lives in movement, individuality, and those small everyday moments that help you feel comfortable and confident in yourself.

Beauty is meant to move.

04. Warranty & Support

Filvin products are covered by a limited warranty against eligible manufacturing defects. Warranty periods and terms may vary by product and market. Please refer to our Warranty page for full details.

Normal wear, accidental damage, misuse, improper storage, unauthorized modification, and damage caused by using the product outside its intended specifications are generally not covered.

Contact Filvin Support with your order information, product details, and photos or videos showing the issue. Our team will review your case and guide you through the process.

Switch off and unplug the tool, then allow it to cool completely. Wipe the exterior and styling surfaces gently with a soft, slightly damp cloth. Do not immerse the product in water.