Warranty
We want every Filvin product to feel good to use and made to last. If something isn’t working as it should, we’re here to help.
Our Warranty
Filvin styling tools are covered by a 2-Year Limited Warranty from the original date of purchase.
The warranty covers manufacturing defects in materials and workmanship when the product is used normally and according to the product instructions.
What's Covered
Our limited warranty covers manufacturing-related issues, including:
- Electrical or functional failures caused by manufacturing defects
- Heating system failures under normal use
- Defects in materials or workmanship
- Other product faults confirmed by Filvin to be manufacturing-related
What's Not Covered
The warranty does not cover:
- Normal wear and tear
- Accidental damage, drops, or impact
- Damage caused by misuse or improper care
- Water or liquid damage
- Damage caused by incorrect voltage or power supply
- Unauthorized repairs, modifications, or disassembly
- Cosmetic changes that do not affect normal product function
- Damage caused by failure to follow the product instructions
How to Make a Warranty Claim
If you experience an issue with your Filvin product, please contact our support team and provide:
- Your name and contact information
- Order number
- Product name or model
- A brief description of the issue and quantity
- Photos or videos showing the problem, if applicable
Our team will review the information and help determine the appropriate next step.
What Happens Next?
Once your claim has been reviewed and approved, Filvin may provide a repair, replacement, or another appropriate solution depending on the nature of the issue and product availability.
Need Help?
Not sure whether your issue is covered?
Contact us and tell us what happened. Our team will be happy to help you find the right solution.
Care is found in every detail — including what happens after your Filvin product becomes part of your everyday routine.
